Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") applies to all payments made on https://www.synk-ai.com/for-law-firms ("Website"), operated by SYNK AI, a product of Pangea Corporation, under the laws of India.

By purchasing, subscribing to, or using our services, you agree to this Policy.

1. Nature of Services

SYNK AI provides:

• Legal AI research tools
• Automated drafting solutions
• Subscription-based SaaS services
• Access to proprietary AI models and workflows
• Cloud-based digital legal infrastructure

All services are digital, intangible, and access-based in nature.

2. No Refund Policy (All Sales Final)

Due to the nature of our digital SaaS services:

• All purchases are final.
• No refunds shall be provided once a subscription is activated.
• No returns are applicable.
• No partial refunds or prorated refunds will be issued.
• No refunds will be provided for unused subscription periods.

By completing a payment, you expressly acknowledge and agree that:

• Access to services begins immediately upon successful payment.
• You waive any right to cancel or seek a refund after activation.

3. Subscription & Auto-Renewal Policy

For subscription plans:

• Subscriptions may renew automatically unless cancelled before the renewal date.
• Users are responsible for managing subscription cancellations prior to renewal.
• Cancellation will prevent future billing.
• Cancellation does not entitle the user to a refund for the current billing cycle.
• No credits will be issued for partially used periods.

4. Exceptional Cases (Limited Refund Eligibility)

Refunds will only be considered in the following situations:

• Duplicate payment for the same transaction.
• Payment deducted but service not activated due to technical failure attributable to SYNK AI.
• Incorrect amount charged due to a verified system error.

Conditions

• The request must be made within 7 days of the transaction date.
• Valid proof of transaction must be provided.
• Approved refunds (if applicable) will be processed to the original payment method within 7–14 business days, subject to banking timelines.

SYNK AI reserves the right to approve or reject such requests after investigation.

5. Chargebacks & Payment Disputes

If a user initiates a chargeback or payment dispute through their bank or payment provider:

• SYNK AI reserves the right to immediately suspend or terminate access.
• We may provide transaction logs, IP logs, service access records, and policy acceptance records to the payment processor as evidence.
• Fraudulent chargebacks may result in permanent account termination and legal recovery proceedings.

6. Payment Processing & Gateway Disclosure

Payments are securely processed through RBI-authorized payment aggregators such as:

• Razorpay
• Stripe
• PayU

7. Service Availability Disclaimer

Temporary interruptions caused by the following shall not qualify for refunds:

• Scheduled maintenance
• AI model updates
• Infrastructure scaling
• Cloud provider issues
• Third-party API failures
• Force majeure events

8. Compliance with Indian Law

This Policy is governed by the laws of India, including applicable provisions under:

• The Consumer Protection Act, 2019
• The Information Technology Act, 2000

9. Refund Request Contact (Eligible Cases Only)

If you believe your case qualifies under Section 4, contact:

Please include:

• Full Name
• Registered Email
• Order ID
• Transaction ID
• Payment Date
• Screenshot of payment confirmation

Incomplete requests may not be processed.

10. Policy Acceptance