Cancellation Policy
Effective Date: February 2026
This Cancellation Policy ("Policy") outlines the procedures and terms for cancelling your subscription to https://www.synk-ai.com/for-law-firms ("Website"), operated by SYNK AI, a product of Pangea Corporation.
Please read this Policy carefully before cancelling your subscription.
1. How to Cancel Your Subscription
You may cancel your subscription at any time through the following methods:
- Account Settings: Log in to your account, navigate to Settings > Subscription, and click "Cancel Subscription"
- Email Request: Send a cancellation request to girishbhargava@synk-ai.com with your registered email and account details
- Support Contact: Reach out to our support team through the contact page
We will process your cancellation request within 24-48 business hours.
2. Cancellation Timing and Billing
Before Renewal: To avoid being charged for the next billing cycle, you must cancel your subscription at least 24 hours before your renewal date.
Mid-Cycle Cancellation: If you cancel in the middle of a billing cycle, your access will continue until the end of the current paid period. No partial refunds are provided.
Annual Plans: Annual subscriptions cancelled before the end of the term will not receive prorated refunds unless required by applicable law.
3. Effects of Cancellation
Upon cancellation:
- You will retain access to the platform until the end of your current billing period
- No further charges will be made to your payment method
- Your account will be downgraded to a limited access state after the billing period ends
- Certain premium features will become unavailable
- You may lose access to stored documents and case files (see Data Handling section)
4. Data Handling After Cancellation
Data Retention Period: Your data will be retained for 30 days after the end of your subscription to allow for reactivation or data export.
Data Export: You may request an export of your data before the retention period expires by contacting support.
Permanent Deletion: After the 30-day retention period, all case data, documents, and associated content will be permanently deleted from our systems.
Account Information: Basic account information may be retained for legal and compliance purposes as outlined in our Privacy Policy.
5. Reactivation
If you wish to reactivate your subscription:
- Within 30 days: Your data and settings will be restored upon resubscription
- After 30 days: You will need to set up your account from scratch as data will have been permanently deleted
- Pricing: Reactivation will be subject to then-current pricing and terms
6. Contact Us
For any questions regarding cancellation, please contact:
Email: girishbhargava@synk-ai.com
Subject Line: Cancellation Request – [Your Email]
By subscribing to our services, you acknowledge that you have read and understood this Cancellation Policy.